Get alerts on before your next rebill
Connect in minutes. First alerts in days. Pricing is on the site.
Every alert network.
One queue.
Visa RDR, CDRN and Mastercard Ethoca in one place. We catch each dispute and refund it before it becomes a chargeback. Your ratio stays clean, your billing keeps running, and the fight with the bank never starts.
Alerts stop this dispute. Intelligence stops the next one →
Live in days
Connect in minutes. Your first alerts arrive within days.
Your account stays open
Disputes get settled before they count against you.
One dispute, one fee
If two networks catch the same one, you only pay once.
We report our misses
You see what we didn't catch each month, and why.
how it works
What happens when someone disputes
A chargeback starts as a dispute you hear about too late. Alerts put you first in line.
A customer disputes
“I don't recognize this charge.”
Their bank picks it up
Normally this is where a chargeback starts.
The alert reaches you
You get 24 to 72 hours to act.
You refund it
There's no chargeback to count.
the networks
How each network works
They work differently. Here's what each one does.
Visa RDR
$15 per alertVisa settles the dispute at the bank using rules you set. You don't touch it, and it never reaches your ratio.
- Refunds happen automatically
- Settled at the bank
- Your rules decide
- Live in days
Visa CDRN
$15 per alertThe customer's bank sends the dispute to you through Verifi with 24 to 72 hours to decide. Refund it, or let it through and fight.
- You decide each one
- 24 to 72 hours
- Keep the customer
- Live in days
Mastercard Ethoca
$29 per alertMastercard alerts from banks worldwide, plus some Visa. They land in your queue for you or your rules to handle.
- Mastercard worldwide
- Some Visa too
- You or your rules
- Takes longer to set up
the advantage
What you can automate
Choose what runs on its own. You see every alert either way.
hands-off
Set your rules once.
Alerts that match your rules get refunded, logged with the transaction, and never hit your ratio. Anything else waits for you.
See what each alert cost
You see what each alert cost and what it saved. Duplicates show at $0.
Set a limit
Only alerts under your limit resolve on their own. Bigger ones wait for you.
Auto-resolve under$50
Bigger alerts wait for your review
one dispute, one fee
Never pay twice for the same dispute
The same dispute can come in from two networks. Most vendors bill you for both.
The networks overlap on purpose
RDR, CDRN and Ethoca watch different parts of the card networks, so some disputes get caught twice.
We match the duplicate
Same transaction, same dispute. We catch it the moment the second alert lands.
You see it at $0
It shows up in your dashboard and on your invoice, charged nothing, so you can check for yourself.
decisions
Refund the right ones
Refund every alert automatically and you refund the customer worth $560 who would have stayed.
We check the customer first
What they're worth, their history, and where the dispute came from.
Your rules handle the easy ones
Set them once. Close calls wait for you.
We tell you when to fight
With the evidence attached, instead of a quiet refund.
if nothing changes
What happens when your rate climbs
Nine months at one merchant. The fines start in January. Alerts go on in May.
Chargeback rate by monthdemo data⚠ Over the limit
0.86%
0.98%
1.21%
1.51%
1.60%
1.64%
1.70%
0.33%
0.15%
Oct
204
Nov
231
Dec
268
Jan
296
Feb
301
Mar
307
Apr
312
May
67
Jun
30
DecYour processor sends a warningJanVisa fines start, $8 per disputeAprYour acquirer talks about holding fundsMayAlerts on. Back under the limits.
Not sure where you stand?Check your rate free
the difference
How we compare
No names. Just what merchants tell us they're leaving.
DisputelessTypical alert vendors
What you pay for
Each alert, after duplicates
Every alert, duplicates included
Duplicate alerts
Matched and shown at $0
Usually billed twice
Refund decisions
Weighed against the customer's value
Refund everything
Coverage claims
Misses reported every month
“90%” promises
Analytics and VAMP
Free, per MID, with a forecast
Paid add-on, or nothing
Enrollment status
Live, with timestamps
You find out later
Contracts
None. Stop in one click
Annual contracts are common
A chargeback alert is an early warning that a customer has disputed a charge with their bank, sent before the dispute becomes a chargeback. It comes through Verifi, which Visa owns, or Ethoca, which Mastercard owns. You usually get 24 to 72 hours to refund the charge, and a dispute resolved this way does not count as a chargeback.
